Cancellation Policy

Right of Withdrawal

You have the right to cancel your order within 14 days of receiving the goods, without giving any reason.

👉 How to make a return:

1. Notification:
Send us a written notice of cancellation by email to: info@gaianaturelle.com

2. Return the product:
Send the goods back to us within 14 days after submitting your cancellation.

3. Refund:
Once we receive and inspect the returned item(s), we will refund your purchase price.

💡 Important notes:

• Return shipping costs are the responsibility of the customer.

• Products must be unopened and in perfect condition.

• Personalized or opened products are excluded from the right of withdrawal.

📍 Return address:
Gaia Naturelle d.o.o.
Ulica Carla Benza 16
1000 Ljubljana
Slovenia

If you have any further questions, we’re happy to help! 😊